E-Commerce Sales Support Specialist

This is a remote sales-focused customer support role where you help e-commerce customers complete their shopping journey. The main goal is not only customer service, but also driving sales, conversions, and revenue growth through online interactions. You will handle customer queries and actively promote products, recover lost sales, and improve customer retention.

Respond to customers via chat, email, phone, and SMS Assist with product inquiries, orders, and returns Provide a smooth and positive customer experience Upsell and cross-sell products Help recover abandoned carts and lost sales Promote subscriptions and product bundles Turn customer interactions into sales opportunities Resolve order issues quickly and accurately Handle post-purchase support and follow-ups Maintain customer satisfaction and brand trust Track customer interactions and sales trends Share insights with internal teams Improve sales and engagement strategies

At least 1 year of experience in remote/customer support or online sales Prior e-commerce experience (Shopify or similar platforms preferred) Strong communication and persuasion skills Ability to handle chat, email, or phone-based support

Fully remote (work from home) Commission-based earning opportunities Performance bonuses and salary increases Paid time off Health coverage or health stipend Friendly and supportive remote team Career growth opportunities in e-commerce