Commercial Experience Executive

This role is a customer-facing position in a Jazz Experience Center where you will handle walk-in customers, solve their issues, guide them about products and services, and ensure a smooth and high-quality customer experience. You will also support sales, retention, and customer satisfaction goals.

Greet and assist walk-in customers at the Experience Center Handle customer queries and provide quick solutions Use CRM systems and related tools for customer management Resolve complaints and ensure timely issue closure Improve customer experience and reduce waiting time Achieve monthly sales and service KPIs Upsell telecom products and services Support customer retention and reduce churn Coordinate with internal teams for issue resolution Stay updated on Jazz products, policies, and promotio

Strong communication and interpersonal skills Good customer service and sales skills Basic knowledge of telecom products and services Familiarity with Microsoft Office and email communication Ability to handle customers professionally Stakeholder management and teamwork skills

Competitive salary package Sales incentives / performance bonuses Training and development programs Career growth in telecom industry Exposure to corporate customer experience systems (CRM) Strong professional work culture