Customer Experience Specialist

The Customer Experience Specialist will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills. We are seeking an experienced, motivated and customer-focused Senior Customer Experience Specialist to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.

Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information to customers using appropriate methods and tools. Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame. Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers. Document interactions and maintain accurate records in the customer service database. Collaborate with other departments to stay informed about product updates, promotions, and other relevant information. Gather feedback from customers and share insights with the management team to improve service quality. Participate in training and development programs to enhance customer service skills and product knowledge. Meet or exceed individual and team performance targets and KPIs.

High school diploma or equivalent; a degree in a relevant field is a plus. Proven experience in a customer service role or similar position. Strong communication skills, both verbal and written. Excellent problem-solving abilities and an aptitude for handling difficult situations calmly. Proficiency in using customer service software and CRMS Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. A friendly and positive attitude with a passion for helping others. Flexibility to work varying shifts, including evenings and weekends, as needed. At least 3+ year of experience working in the international campaigns.

Health insurance Unlimited paid time off (paid sick and vacation leaves) Annual bonuses based on performance Monthly tech allowance Opportunity to be paid in your currency of choice Others depending on seniority