Customer Support / Tech Support Trainee

iTack Solutions is a healthcare technology company providing digital transformation solutions such as EMR, HMIS, LIS, and telemedicine systems for healthcare organizations. The Customer Support / Tech Support Trainee will be responsible for assisting clients in using these systems, resolving technical issues, and ensuring smooth system operations. The role involves troubleshooting software problems, supporting users, coordinating with technical teams, and maintaining high levels of customer satisfaction in a healthcare IT environment.

Provide customer support to healthcare clients (hospitals, labs, clinics) Troubleshoot technical and software-related issues Assist users in operating healthcare systems (EMR, HMIS, LIS) Coordinate with technical teams for issue resolution Document customer queries and support activities Ensure timely response and customer satisfaction Help users understand system features and usage Maintain professional communication with clients

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Strong customer support and communication skills Basic technical troubleshooting ability Analytical and problem-solving skills Good English communication (written and verbal) Ability to work in a team environment Healthcare IT knowledge (EMR/HMIS/LIS) is a plus

Entry-level trainee role in healthcare IT industry Hands-on experience with real enterprise systems Training in technical support and troubleshooting Career growth into IT support or system analyst roles Exposure to healthcare technology and digital systems Professional learning environment Full-time job experience in a growing tech company