Customer Support SpecialistCustomer Support Specialist

Burq is a logistics technology company focused on simplifying delivery operations for businesses. This role is for a Customer Support Specialist responsible for assisting customers, resolving issues, and ensuring smooth user experience across the platform.

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolve

Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using any ticketing software or remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Available to work during night time

Competitive salary Medical coverage Access to educational courses and training Paid time off Opportunity to work in a fast-growing global startup Inclusive and equal opportunity work environment