Human Resource Management (HRM

Guest Experience Expert

Dubai · United Arab Emirates · Full-time · On-site

Views: 3 Applications: 0 Posted: 4 hours ago

Company

Salary

37000 – 44000 / Monthly

Schedule

Day shift

Openings

Experience

Mid level

Education

Bachelor

Deadline

2027-04-10

Skills

Communication maintenance

Description

Marriott International is committed to being an equal opportunity employer that provides access to opportunities for everyone. We promote a work environment where employees are valued for their unique backgrounds and are accepted as they are. Our greatest strength is the rich culture, talent, and experience our employees bring with them. We do not tolerate any discrimination based on disability, military status, or any other protected condition under applicable laws.

Responsibilities

Welcoming and checking in/checking out guests professionally Handling guest requests, complaints, and inquiries efficiently Providing personalized service to ensure guest satisfaction Managing front desk operations and reservations support Coordinating with housekeeping, concierge, and other departments Maintaining accurate guest records and billing information Ensuring smooth and high-quality guest experience throughout their stay Following Marriott service standards and hotel policies

Qualifications

High school diploma or bachelor’s degree (preferred in hospitality) Previous experience in hotel, customer service, or front desk role preferred Strong communication skills in English (additional languages are an advantage) Good interpersonal and problem-solving skills Professional appearance and customer-friendly attitude Ability to work in shifts, including weekends and holidays Basic computer and hotel management system knowledge

Benefits

Competitive salary package (based on experience) Accommodation or housing allowance (as per company policy) Transportation provided or allowance Medical insurance Career growth opportunities in Marriott International Training and professional development programs Global exposure in a luxury hospitality brand

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