Human Resource Management (HRM

Sales & Support VA

Dubai · United Arab Emirates · Full-time · On-site

Views: 3 Applications: 0 Posted: 2 hours ago

Company

Salary

65000 – 75000 / Monthly

Schedule

Day shift

Openings

Experience

Mid level

Education

Bachelor

Deadline

2027-04-10

Skills

Sales

Description

This is a remote full-time e-commerce support role where the Sales & Support VA helps online brands handle customer service, sales inquiries, and order management. The role focuses on improving customer experience and increasing sales conversions.

Responsibilities

Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals

Qualifications

Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven

Benefits

Fully remote full-time job Performance-based raises and commission opportunities Paid time off Health stipend or insurance (depending on location) Career growth opportunities in e-commerce industry Supportive remote team environment

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